Refund and Returns Policy for Solid Maart

Last Updated: July 17, 2026

At Solid Maart (https://www.solidmaart.com/), we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help. Please review our Refund and Returns Policy below.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased within the last 7 days.
  • The product is in its original packaging, unused, undamaged, and in the same condition that you received it.
  • You have the receipt, invoice, or proof of purchase.
  • Any seal, tags, or protective stickers must be intact (especially for electronics and health & care products).

Non-Returnable Items:

  • Products that have been damaged or altered after delivery.
  • Personal care, hygiene, or health items once opened.
  • Clearance or “Sale” items (unless they arrived damaged or defective).

2. Return Process

If you receive a defective, damaged, or incorrect product, please follow these steps to initiate a return:

  1. Contact Us: Email us at support@solidmaart.com or contact our customer support line within 24 to 48 hours of receiving the product.
  2. Provide Details: Include your Order ID, clear photos, or a short video showing the issue/defect of the product.
  3. Shipment: Once your return request is approved, our team will guide you on how to return the product. You can either ship it back to our hub or our delivery partner will pick it up (depending on your location).

3. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. If you need to exchange an item for the same product, please reach out to our customer support team immediately.

4. Refunds (If Applicable)

Once we receive and inspect your returned item, we will send you an email or SMS notification regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed.
  • Refund Methods: The refund will be sent via your original payment method (e.g., Credit/Debit Card, Mobile Banking like bKash/Nagad/Rocket) or as store credit, based on your preference.
  • Processing Time: Please allow 5 to 10 business days for the refunded amount to reflect in your account, depending on your payment provider.

5. Shipping Costs for Returns

  • If the return is due to our mistake (damaged, defective, or incorrect product), Solid Maart will cover all shipping and return delivery costs.
  • If you wish to return or exchange a product due to a change of mind or personal preference, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: