Shipping Policy for Solid Maart

Last Updated: July 17, 2026

Thank you for shopping at Solid Maart (https://www.solidmaart.com/). We are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy to understand how we process and deliver your items.

1. Shipment Processing Time

  • All orders are processed within 24 hours of order confirmation.
  • Orders are not processed or shipped on national holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Delivery Rates & Delivery Estimates

We offer shipping all across the country. Shipping charges and estimated delivery times will be displayed at checkout. Below are our standard shipping rates and timelines:

Delivery LocationEstimated Delivery TimeShipping Cost
Inside Dhaka24 to 48 Hours60 – 80 BDT
Outside Dhaka3 to 5 Business Days120 – 150 BDT

Note: Delivery times are estimates and start from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only.

3. Cash on Delivery (COD)

To ensure a secure and worry-free shopping experience, we offer Cash on Delivery (COD) nationwide.

  • With COD, you can pay for your order in cash directly to our delivery partner at the moment the package is delivered to your doorstep.
  • Please ensure someone is available at the delivery address to receive the package and make the payment.

4. Shipment Confirmation & Order Tracking

  • Once your order is dispatched, you will receive a shipment confirmation SMS and/or email containing your tracking ID (if applicable).
  • You can use the tracking ID on our delivery partner’s website to track the real-time status of your package.

5. Delivery Attempts

Our courier partners will attempt to deliver your package up to 2 or 3 times. If you are unavailable to receive the package after these attempts, the order will be returned to our warehouse.

  • If you still wish to receive the product, you may need to re-order, and additional shipping charges may apply.

6. Damages & Issues during Transit

We take utmost care in packaging your products securely. However, if you receive a product that has been damaged during transit or is incorrect:

  • Please inspect the package immediately upon delivery.
  • Contact our customer support at support@solidmaart.com within 24 hours with your Order ID and clear photos/videos of the damaged package or product. Please refer to our Refund and Returns Policy for detailed steps on exchanges.

7. Contact Us

If you have any questions or concerns regarding the delivery of your order, please feel free to reach out to us: